We deliver to all and any postal address all over India. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code /zip code and also contact number.
Please note that there are no shipments made from the Warehouse on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.
To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
SHIPMENT AND TRACKING DETAILS:
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page.
Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
ADDRESS CHANGE REQUESTS:
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to info@Wilori.com and the needful will be done.
Multiple address order – Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.
INCORRECT OR INCOMPLETE ADDRESS
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Wilori.com. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
TIME TO SHIP
For each item we have mentioned time to ship along with the item image. These are indicative & approx. values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.
We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.
WHAT IF ANY DELAYS
Times to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.
BILLING ADDRESS AND SHIPPING ADDRESS
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
If you have any question about our shipping policies, we’ll do our best to answer them. Please contact us at info@Wilori.com